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This number can be found on the aluminum trim of the Smartop on the back side.
Inspect the Smartop closely, making sure to look for any damage that occurred during the shipping process. Freight damage must be reported to the seller. The freight company may need to inspect the damaged goods, therefore it is important to save all packaging materials and take photos of all damage to packaging and product. Include the statement, “Pending Damage Inspection” when signing the delivery receipt in the event there is concealed damage.
Next, examine the Smartop for any defects in materials and workmanship and immediately report any problems to the seller.
(Minor streaks or other aesthetic imperfections may appear on the polymer panels and are characteristics resulting from the manufacturing process.)
Please be aware that when the sun's rays reflect off a window, door, or any similar surface onto the Smartop, it can cause the Smartop's surface temperature to exceed 200 degrees Fahrenheit. This high temperature can potentially cause bodily injury and damage to the Smartop. Please note that any damage or distortion caused by UV rays reflecting off windows, doors, grills, etc., is not covered by the Smartop Performance Assurance Guarantee.
Access our video library and select the installation video that takes you step by step through the easy installation process for your specific Smartop model
Caring for a spa cover has never been so easy! Simply wash your Smartop with mild dish soap and water, rinse it off and wipe down to restore Smartop to a like-new condition.
If you purchased Smartop from a dealer, contact the dealer and request they order the parts on your behalf.
If you purchased Smartop direct from the manufacturer, please identify the part name and number from the Smartop Parts Catalog and contact our customer support team using one of the following methods
If you purchased Smartop from a dealer, contact the dealer and they will file a claim on your behalf.
If you purchased Smartop direct from the manufacturer, please email the CIN number of your Smartop, a description of the issue, supporting photos along with your contact information
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